Experienced in serving SMBs, start-ups and enterprise level clients across multiple industries

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Delivering enduring results through data driven decisions

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Unmatched ability to turn high-level concepts into requirements, user stories & acceptance criteria

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Our clients

Industries we've worked in include financial services, FinTech, pharmaceuticals, media, technology, retail and many more.

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Our services

We facilitate the implementation of fast, precise and efficient business processes to improve your company’s bottom line, increase transparency, enhance your competitive advantage and enable your business to achieve operational excellence. We provide a variety of business, technology and design services to fit your every need.

Standard Operating Procedures

A standard operating procedure (SOP) is a set of step-by-step instructions compiled by an organization to help workers carry out complex routine operations.
SOPs aim to achieve efficiency, quality output and uniformity of performance while reducing miscommunication and failure to comply with industry regulations.

We develop Standard Operating Procedures that help your business operations achieve transparency, clarity, and uniformity. Let us help you document your processes using a concise and easy to understand format that describes your operations down to the finest detail.

Business Process Management (BPM)

Business Process Management leads to transparency, quality improvements, service enhancements, cost reductions, and productivity increases in business activity or process.

We take a proven, three-step approach to understand and improve your processes. The discovery stage helps us capture processes as they are understood by your users. The documentation stage helps us diagram processes individually and create a holistic process map.

Finally, we pair your staff's knowledge of the processes with our improvement expertise to analyze and propose possible improvements that address existing deficiencies.

Chatbot Services

Chatbots are computer programs that mimic conversations with people via audio or text. Chatbots can exist on many different platforms and be configured to perform a variety of functions such as booking appointments, processing orders and much more! Our staff has extensive experience in designing chatbots for marketing, customer support, product selection, feedback and more. Our expertise allows us to structure and write conversations that will create chatbot success.

Robotic Process Automation (RPA)

Robotic Process Automation (RPA) is a powerful tool for performing manual, time-consuming, rule-based tasks more efficiently by reducing turnaround time and lowering costs more than other automation solutions.

Do not make the mistake of automating inefficient processes, only to find that process flaws are amplified by automation. Our staff combines operational Business Process Management (BPM) knowledge with Robotic Process Automation expertise to implement optimized automated processes that deliver significant and sustainable value.

Business Analysis

Business Analysis is the set of techniques, knowledge, and activities required to identify business needs, analyze them and propose optimal solutions to business problems. Solutions may include systems development, technology integration, optimization of business processes or organizational changes.

Our Business Analysis practice has established a track record of helping our clients deliver mission-critical projects, launch new products, decommission legacy systems and integrate new technology.

Our expertise spans over several industries such as Financial Services, Health Care, Energy, FinTech, E-commerce and Retail.

QDC was engaged by the Toronto Stock Exchange to lead the replacement of proprietary inventory management and billing system
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Our efforts ensured PHARMYA's compliance with operations and process management standards set by the European Medicines Agency
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We partnered with a Toronto-based start-up to provide analysis, design and project management for their upcoming mobile product
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“QDC has successfully delivered a high risk, high visibility project that has long been at the top of our priority list.”

Amin MousavianDirector, Enterprise Performance Management, TMX

“Quayside Digital have been an invaluable partner in making Parsimo a reality. Their methodology and expertise helped us find solutions to complex user experience problems.”

Maryan ZaluskyFounder, Zalusky Creative

“QDC helped us synchronize our system and process documentation, as well as improve quality of our systems. Completing these activities has helped us regain confidence and reduce risk of non-compliance.”

Monica Tomas MoralesDirector, PHARMYA

About QDC

For over 8 years, Quayside Digital Consultants have been transforming businesses by leveraging the right technology, at the right time. We are passionate about helping organizations overcome challenges by working with them to identify root causes and implement necessary change. We love working with organizations that innovate by leveraging technology, optimizing processes and applying design thinking to enable the next stage of growth.

Based in Toronto, Canada, we offer business operations, design and technology consulting services to organizations in Canada, United States, Australia, UK and the EU. Our clients include leading enterprises, SMBs and start-ups operating within various industries.

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